FAQS
Do you have any questions?
Find bellow the most frequently asked
questions about BAI Directo.
What is BAI Directo?
A non-face-to-face channel that provides an offer to the Bank's products and services via mobile phone, computer or tablet.
How is BAI Directo activated?
The activation process is complete from the moment the Bank gives you:
- Access number: the client's ID. A 6 digits number, unique and non-transferable);
- Access key: the secret code. A singular, personal, non-transferable number, defined by the Bank at the moment of service adherence and changed by the client after the first access.
What are the associated costs?
BAI Directo has an activation cost and monthly expenses according to the price list in force, but the services and operations available in the service are free.
What's the documentation required?
- ID, Passport or Foreign residence card;
- Residence certificate;
- Fiscal Code;
- Employer Declaration.
What's the target audience?
Clients (Individuals and Companies) and non-clients BAI.
How do I adhere to BAI Directo?
- BAI Clients: Fill the service form at any BAI branch;
- Non-Clients: Open an account online.
What are the advantages of the service?
Convinience: Access your banking services anywhere in the world.
Mobilidade: Pode aceder ao Banco de maneira remota.
Security and confidentiality: All transactions are made securely, with user validation (token) to the phone associated;
Simplicity: The instructions and menus available were designed to ease the client's costumer experience.
Mobilidade: Pode aceder ao Banco de maneira remota.
Security and confidentiality: All transactions are made securely, with user validation (token) to the phone associated;
Simplicity: The instructions and menus available were designed to ease the client's costumer experience.
What is the service channel?
- Adhesion: Any BAI branch and BAI Directo (After opening and account online)
- Suport: customer service line 924 100 100 or atendimentobancaelectronica@bancobai.ao.
What is Batch Payment?
Files processing service that allows the companies (BAI Client) to make automated payments to their providers and employees safely.
Main advantages:
o Flexibility: It adjusts to the company's need;
o Monitorization through Internet Banking;
o The beneficiary doesn't need to have the account domiciled in BAI;
o No minimum limits defined regardless the format at the entrance of file.
Main advantages:
o Flexibility: It adjusts to the company's need;
o Monitorization through Internet Banking;
o The beneficiary doesn't need to have the account domiciled in BAI;
o No minimum limits defined regardless the format at the entrance of file.