Do you have any questions?
Find bellow the most frequently asked
questions about é-Kwanza - Customer service.
It is a technological platform that allows the customer to register and maintain their data, unlock their account, transfer, deposit and withdraw money, convert money into electronic money and vice versa, pay for goods and services, via Web applications, Android application and USSD commands.
No. The Service is available in NC, as for FC, the service is unavailable.

The advantages of the service are: 

a) Innovation: Technology (IVR, commands and USSD and Web Application) that facilitates and improves the user experience;
b) Flexibility: Available on any electronic device with internet access or any analog phone;
c) Convenience: Instant remittances / transfers, payment for goods and services by mobile phone;
d) Security: For the Trader, Agent and Customer for carrying out operations with confirmation and approval of each transaction;

A: This service is available to the general public (customers and non-BAI customers). 

  •  Being 16 (sixteen) years old; 
  • Having an active cell phone.

The customer can subscribe to the service in one of the following ways: 

  • Self registration (USSD or Web Application and Android);
  • Assisted registration (é-kwanza agent).

USSD: Dial * 402 # and follow the instructions; 

Or contact an é-Kwanza agent (assisted subscription). 

The customer can do: 

  • Remittance of values;
  • Payments for goods and services;
  • Top-up payments.

The available operations are: 

  • Cash deposit;
  • Cash withdrawal;
  • Remittances / transfers of funds;
  • Payment for goods and services;
  • Top-up payments;
  • Consultations;
  • Changing the secret code;
  • Loading of accounts (deposits) via ATM and BAI Directo.
This service has no activation costs.
Yes. According to the table below:
Description Agent
Maximum account balance 18 000 000,00 Kz 
Minimum transaction amount 100,00 Kz 
Maximum transaction / operation amount 300 000,00 Kz 
Maximum transaction amount / day 600 000,00 Kz 
Maximum transaction amount / month 3 000 000,00 Kz 
Maximum transaction amount / year N/A 
Yes. According to the price list in force.
Yes. The customer can become a Seller, however they must change their account from customer to Seller, for that purpose the customer must go to an é-kwanza agent and request a profile change.

You can get more information through: 

a) BAI agencies
b) É-kwanza agents;
c) BAI Direct Hotline (924 100 100);