FAQS
Do you have any questions?
Find bellow the most frequently asked
questions about é-Kwanza - Agent service.
What is the é-Kwanza - Agent service?
It is a technological platform that allows the agent to make and maintain customer registration, account unlocking, transfers, deposit and withdrawal of money, conversion of money into electronic money and vice versa, payments for goods and services via web applications and android. The Agent provides services to the customer, as an e-kwanza agent.
Is this service available for accounts in National Currency and Foreign Currency?
No. The Service is available in NC, as for FC, the service is unavailable.
What are the Advantages of the e-Kwanza - Agent Service?
The advantages of the service are:
a) Innovation: Technology (Web) that facilitates and improves the user experience;
b) Flexibility: Conversion of cash into electronic money and vice versa;
c) Convenience: Payment for goods and services with electronic money by mobile phone;
d) Diversification: Providing yet another payment channel, fast, modern and secure for the customer;
e) Security: For the Seller, Agent and Customer for the use of electronic money.
What is the target market for this service?
This service is available for BAI customers (private or companies).
Is there an access condition to have this service?
Yes:
- Being the holder of an identification or legal document that authorizes commercial activity (eg, street vendor card or BAI customer;
- Having a terminal (Android tablet or smartphone) or computer;
- Having internet connection (3G-4G or WIFI);
- Having an e-mail.
How can I subscribe to the é-kwanza - Agent service?
The registration of the agent is done at any our branches.
What are the types of service as an é-kwanza agent?
Registration of customers (new users or new agents), payment, purchase and sale of electronic money.
What operations are available in this service as an é-kwanza agent?
The available operations are:
a) Registration of customers and sellers in the é-Kwanza system;
b) Registration of deposit and withdrawal operations in the é-Kwanza system;
c) Mass payments;
d) User management;
e) Consultation of the transaction history;
f) Account unlocking;
g) Maintenance of customer accounts.
Does this service have an activation cost?
This service has no activation costs.
Does the service have transaction limits?
Yes. According to the table below:
| Description | Agent |
| Maximum account balance | 18 000 000,00 Kz |
| Minimum transaction amount | 100,00 Kz |
| Maximum transaction / operation amount | 300 000,00 Kz |
| Maximum transaction amount / day | 600 000,00 Kz |
| Maximum transaction amount / month | 3 000 000,00 Kz |
| Maximum transaction amount / year | N/A |
Does this service have fees and expenses? If so, which ones?
Yes. According to the price list in force.
After registering as a customer, is it possible to become an e-Kwanza seller? How?
Yes. The customer can become a Seller, however they must change their account from customer to Seller, for that purpose the customer must go to an é-kwanza agent and request a profile change.
In case of doubt, through which channels can I request information?
You can get more information through:
a) BAI agencies
b) É-kwanza agents;
c) BAI Direct Hotline (924 100 100);