Criminal network's most common methods are social 
engeneering technics and mass distribution of phishing
by e-mail or SMS, simulating trustworthy sources,
such as banking institutions.

Prevent yourself from being a Phishing victim.



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Were you a victim of fraud?
Report immediately to:

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Do you have any questions?
Find bellow the most frequently asked
questions about our Claims Service.

You can submit your complaint through the following channels:

  • E-mail address (reclamacoes@bancobai.ao);
  • Institutional page (www.bancobai.ao);
  • Contact center: +244 924 100 100;
  • Whatsapp service line: +244 924 100 100;
  • Branch, by filling in the Suggestion and Complaint Form;
  • Letter, addressed to the branches or at BAI’s headquarters, located in Complexo Garden Towers, Travessa Ho Chi Min, Maianga, C.P 6022, Luanda-Angola, for the attention of the Customer Service Department.

The deadlines for replying to the complaint are regulated in article 23 of Notice No. 12/16, of 5 September of the BNA, and apply as follows:

  • When it involves only one institution: 20 (twenty) days;
  • When it involves two or more institutions established in Angola: 30 (thirty) days;
  • When it involves one or more institutions not established in Angola: 60 (sixty) days.
  • In complex situations where it is not possible to comply with the deadlines indicated above, the bank will notify the customer within the deadline described above, giving a status report and justifying the delay in the response.
  • IWe inform that the customer can also submit their complaint directly to the BNA or use the page http://www.provedoriadoclientebancario.bna.ao/.
The cost is variable and depends on the price list in force. Please find the complaint form​ here.
Phishing e segurança
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Phishing Message
Do you know what it is? And how to recognize one?
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Important information
How do you save your passwords?
OUTUBRO 05
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Safe Internet
Did you find any movement on your bank statement that you don't recognize?
Know what to do.