Call Center

BAI 24H Helpline is BAI Direct´s electronic banking service that BAI makes available to its customers. It allows all entities to instruct and request information about products and services associated with:

Internet Banking

Mobile Banking

Debit cards-Atm Network

Debit cards - BAI "Kamba" prepaid VISA

BAI "Classic", "Gold" and "Platininum" Credit Cards - VISA Network

Automatic payment terminals network

BAI network of automated teller machines (ATM)

Generic Information about BAI products and services offer

For that purpose the following terminals are available :

Helpline BAI (every day, holidays and weekends)

(+244) 222 693 890

(+244) 226 420 990

(+244) 222 641 849 - only Atm card (provided by the Call Center service EMIS).

If you are abroad, to VISA-related issues (+202) 33331444 (service provided by VISA Call Center) Email SMS Banking 4224